Global Customer Support

At Nozomi Networks, we are committed to delivering world-class technical support to help resolve your issues faster and keep your operations running smoothly. We offer two support packages to meet your business needs:  Standard and Mission Critical.  

With both support packages, customers have access to our technical support team by phone or email 24x7x365. For customers that have more complex environments and want regular cadence to discuss the status of support cases and updates on new features, Nozomi Networks offers Mission Critical support.  

With Mission Critical, customers are assigned a Technical Account Manager with prioritized cases, phone queueing and updates on new features and upcoming releases.  

Standard vs. Mission Critical Support

Standard

Mission Critical

Phone Support

Hardware Replacement

Software Updates

Online Support Portal

Email support

Access to Training Portal

Access to Premium Paid Training

Technical Account Manager

Prioritized Support Responses

Prioritized Engineering Response

Health Check Benchmark Review